General support

Each partner provides Microbizz service to its own customers (i.e. to registered superusers at the customer) as follows

Mail support. This is an integral part of the monthly subscription for Microbizz solutions, additional products, and users.
Scope, response times, etc. are defined in the Microbizz License Terms.
The online support communication channel is announced by each Microbizz Partner to its own customers.
Phone support. Scope, opening hours, phone number, and price is determined individually by each Microbizz Partner. The related information is announced by each Microbizz Partner to its own customers.

Microbizz by Ventu Support

The Microbizz by Ventu Service Desk is available to our customers. The service desk of other partners may work differently. Please contact your Microbizz partner for further details.

Service Desk

The Service Desk is the single-point-of-contact (SPOC) in relation to Microbizz inquiries from our customers.

The Service Desk is also the contact point for handling Microbizz related events (e.g., disturbances or potential interference in the availability of services or quality) and for service requests such as change requests or consultancy ordering.

The Service Desk handles inquiries in Danish and English.

Service Desk Opening Hours

All weekdays (excluding Danish public holidays, Christmas Eve, New Year’s Eve and Danish Constitution Day 5^th June)

Monday - Thursday 8:30-16:00
Friday 8:30-15:30

Mails are only processed during opening hours.

Service Desk Contact

Mail: support@microbizz.com

Phone: +45 7023 5323 – Option 2

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