When the system sends emails

The system sends email notifications in the following situations.

Inactive portal

When a portal has been inactive in 30 days, that is, no bookings and no logins for 30 days.

An email is sent to the portal owner, and the portal is deactivated.

Rate sheet expiry

Two weeks before a rate sheet expires, an email is sent to the portal owner.

Daily digest

An email is sent daily or weekly to those administrators who subscribe to the daily/weekly digest.

Cancel shipment

When a shipment is cancelled by CCS, an email is sent to the user who booked it.

Shipment update

When a shipment is updated (via the confirmation page), an email is sent to the user who booked it. This may be disabled per portal.

If the shipment is updated to a status of either confirmed, in transport or delivered, then an email is sent to the notify addresse of the shipment.

Carrier confirmation

When a ship is confirmed by the carrier, ie. when an AWB number is received from the carrier, an email is sent to the user who booked it. This may be disabled per portal.

Booking

When a shipment is booked, a mail is sent to the product admin.

An email may also be sent to the shipment receiver. This may be enabled per portal.

Deviation

When a shipment experiences a deviation, an email may be sent to the user who booked it. This may be enabled per portal.

Reports

It is possible for the CCS module to send a daily report of shipments.

Fixed currency rates expiry

If you are using fixed currency rates on a portal, then a warning is sent 7 days before the rates expire.

EDI mails

In the EDI settings for a portal you may specify when a user should receive emails for certain events.

EDI failure

If an FTP EDI booking failed, and the EDI XML specified an error mail address, then an email is sent.

Spot quotes

When a user fills in the spot quote form, an email is sent to the portal owner and to the product admin for the selected product.